Frequently Asked Questions
Q: Do you have those ones that come down from the top?
A: This is actually the most frequently asked question. About half our sales conversations start with this question. Unfortunately, this feature has been restricted in Canada following the implementation of Health Canada’s Corded Window Coverings Regulations, which can be seen here: https://gazette.gc.ca/rp-pr/p2/2019/2019-05-01/html/sor-dors97-eng.html
That feature, which is called "Top-Down Bottom-up" (TDBU), is affected by these regulations due to the exposed strings on the product. If this is a feature that appeals to you, we can supply you with a very similar feature: a two-fabric combination cellular blind. This works exactly the same as a TDBU shade, except the top is covered by a layer of sheer fabric that you can almost, but not quite, see through completely. Because the strings are not exposed, this product is considered safe and remains legal.
Q: How long do blinds take to arrive?
A: We have had great luck with suppliers. Alta, Maxxmar and Shades Deluxe typically have their products to me in three weeks, sometimes four in rare cases. We've even had an order arrive in just 7 days! For comparison’s sake, Hunter Douglas orders have consistently taken 7-8 weeks for the past few years. If the usual time frame doesn't work for you, we may be able to order on a rush basis.
Q: How much do blinds cost?
A: That is a very difficult question to answer on a general basis. We sell ten styles of blinds, all of which come with different prices. Each style of blinds comes with a choice of fabric or slat. Most styles also have further customizability such as cordless, motorization, routeless, decorative tapes, valances, cassettes, and more. Window opening size also makes a big difference. Lastly, the more blinds we order for you at one time, the better value we can offer you, so the "per window" price will drop as the number of windows increases.
Long story short, if you are ordering a dozen small basic roller shades, you could be paying as little as $200 a blind. On the other hand, if ordering just one motorized sheer shade to cover a large picture window, that one shade could be over $1200. Most orders are not close to either extreme. If ordering an average number of shades, for average sized windows, in mid-cost styles (cellular, roller, banded), with a couple of upgrades, your order is likely to be in the $300-$450 per blind range.
For more information, feel free to play with the quote estimator on this site. But the best way to get a definite answer would be to call us for a free measurement. We will measure every window that you need covered, and help you select the shades that best meet your needs and budget. Then you will know exactly what they cost!
Q: Do you travel to ________?
A: We will travel anywhere to get the job, and we don't charge for the travel, either.
Within one hour of Regina, we'll drive out for a free measurement, and then after you've ordered we'll drive out again to install your blinds.
If you live further than an hour away from Regina, we'll still drive to you at no charge twice, but we'd prefer to do it only if necessary. We would therefore rely on you to measure your windows (please see our blog post on how to properly measure), and a general idea of what you're looking for. We can then provide a quote by email, and if you are fairly sure you'd like to go ahead, we will visit your home to show you samples and second-check your measurements.
Q: What is the quality of your blinds?
A: Our cellular shades are from Alta Window Fashions in Salt Lake City, Utah. Alta is a high-end manufacturer and is an independent subsidiary of Hunter Douglas: The company most people think of when they think of high quality blinds. Alta’s quality is exceeded by only their parent company, Hunter Douglas. I don't say that lightly or arbitrarily - in addition to sales, I’ve installed blinds for a number of other companies in Regina, and have seen everything that is out there.
That said, Alta is like many other manufacturers of products, and within their product lines, they have entry level, mid tier, and premium grade products to suit anyone's tastes and budget.
My best roller, sheer and dual shades come from a mid-sized, medium-to-high quality manufacturer, Maxxmar Window Fashions, located in Ontario. Their products range from budget line, to high-end premium quality that can stand next to nearly anything – particularly on sheer and banded. Their banded shades, which they call dual shades, are their signature product and really need to be seen to be believed. I think they’re the best bang for the buck of any product I sell, considering the quality and beauty versus price.
Q: What is your warranty?
In the event that a blind is having issues, we will first schedule a service call to inspect it and try to repair it. If this cannot be done, we'll reorder a replacement for you at no charge. You can keep your blind in the meantime - there's no need for you to go without a blind while waiting for your replacement.
Having a problem with a blind? Just use the scheduling tool built into our website to book a service call and we’ll be there! Just describe the problem in the description field so that we have the correct parts on hand to do the job.
When installed in a business, we can't offer free replacement for the life of the blind. Due to the much heavier usage, we can only follow Alta’s timelines. But you can count on us always being available for service calls and parts replacement.
Q: Do you take down my old blinds?
A: Yes. If you order from Blinds By DB, the removal and disposal of your old blinds is always done for you, at no charge.
Q: Do you clean up afterwards?
A: Yes. I take all paper and cardboard to the blue bin for recycling, and everything else to the garbage. The only things I'll leave behind are your new blinds.
Q: What payment methods do you accept?
A: We accept cash, check, e-transfer, credit cards, and from local business owners we also accept BarterPay.
Q: How do I know what the products will look like in my home?
A: Unfortunately it’s not possible to have full-sized, working samples of every product that we offer. However, we do have some, so please ask if you feel it will be helpful. But we want to be sure you end up with something you LOVE – That’s why we spend as much time with you as necessary in your home to help match product styles, textures and colors to your decor.
Q: How safe are your blinds for children and pets?
A: 100% safe. Thanks to Health Canada’s new regulations that took effect on May 1st, 2022, there’s nothing on any of our products that can pose a safety risk to your babies or fur babies. We couldn’t sell you a corded product if we wanted to (not that we ever really wanted to! Cordless and motorized blinds are so much better)
For commercial applications, cords are still available.
Q: Is there a shade that allows you to see out while others cannot see in?
A: Unfortunately, there is no such thing as a one-way shade. Any shade that has some degree of openness to it (sheer shades and most rollers and romans) will allow the darker side to see through to the brighter side. Using our samples, we can demonstrate this to you in your home to help you find the right shade for you.
Q: How do you clean the shades?
A: Wood and faux wood blinds can be wiped of dust with a damp cloth.
Banded, rollers and romans hang perfectly vertically and collect no dust (on the moving parts), and should require no maintenance unless an incident occurs.
Cellular and shades hang almost perfectly vertically and are naturally anti-static which will resist dust very effectively, but can't repel 100% of dust. Once a year, push them all the way up and just use the nozzle attachment of your vaccuum. After a few passes, whatever has collected on the pleats should be gone.
Sheer shades have large vanes that can occasionally trap debris and dead bugs. Use compressed air or a hair dryer set to cool, to blow this debris out.
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